naga77 Privacy Policy

1. Who We Are

naga77 is an internationally operated online casino and sports betting platform. References to "naga77", "we", "us", or "our" in this Privacy Policy refer to the operating entity behind the naga77.im website. naga77 serves English-speaking players in Bangladesh and is committed to handling personal data responsibly and transparently.

For any privacy-related enquiries, you may contact our dedicated support team via the details provided at the end of this document. We aim to respond to all data-related requests within a reasonable timeframe.

2. Data We Collect

naga77 collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you use the website, and from third-party service providers where necessary for compliance or payment processing purposes.

Information you provide directly:

• Full legal name and date of birth
• Mobile phone number and email address (if applicable)
• Residential address in Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions)
• Government-issued identity document details submitted during Know Your Customer (KYC) verification
• Payment method reference details (bKash number, Nagad number, Rocket number, Upay number, or Visa/Mastercard last four digits)
• Correspondence you send to us via the support channels

Information collected automatically:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session timestamps, pages visited, and features used within the platform
• Cookies and similar local storage identifiers (see Section 8 for full cookie details)
• Transaction logs, game session records, and betting history

Information from third parties:

• Identity verification data from KYC service providers used to confirm your age and identity
• Payment confirmation signals from bKash, Nagad, Rocket, Upay, and card processing networks
• Fraud-screening signals from risk management service providers

3. How We Use Your Data

naga77 processes your personal data only for legitimate, clearly defined purposes. The table below summarises the primary purposes and the legal basis for each:

naga77 will not use your personal data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new legal basis.

4. Data Sharing and Disclosure

naga77 does not sell your personal data. We may share your data with carefully selected third parties only to the extent necessary to deliver our services:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard networks receive only the transaction reference data required to process deposits and withdrawals.
• Identity verification providers: KYC partner services receive the identity documents you submit during account verification. These providers operate under strict confidentiality obligations.
• Fraud prevention and risk management services: Aggregated or pseudonymised signals may be shared with fraud-screening providers to protect the integrity of the platform and all players on it.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios may receive your player identifier and session data solely for the purpose of delivering game content and maintaining game logs.
• Regulatory and law enforcement authorities: naga77 will disclose personal data to competent authorities where required to do so by applicable law, court order, or to protect the rights and safety of naga77 or other players.
• Business successors: In the event of a merger, acquisition, or sale of naga77's business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties who receive personal data from naga77 are required to handle it securely and in accordance with applicable data protection standards. naga77 does not authorise third parties to use your data for their own independent marketing purposes.

5. Data Retention

naga77 retains your personal data for as long as your account is active and for a reasonable period afterwards to satisfy our legal, regulatory, and operational obligations. Specific retention periods include:

• Account registration data: Retained for the life of your account and for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five years from the date of each transaction.
• KYC identity documents: Retained for a minimum of five years following account closure or the completion of the relevant business relationship.
• Support correspondence: Retained for three years from the date of the last interaction, or longer where the correspondence relates to an unresolved dispute.
• Cookie and analytics data: Session cookies expire when you close your browser. Persistent cookies expire according to the individual cookie's lifespan (see Section 8).

When personal data is no longer required, naga77 will delete or anonymise it securely. Data that has been anonymised — meaning it can no longer identify you — may be retained indefinitely for statistical and analytical purposes.

6. Data Security

naga77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Full SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data fields (including identity documents and payment references) at rest in our databases
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security assessments and vulnerability testing of the naga77 platform
• Multi-factor authentication enforced for all internal administrative systems
• Incident response procedures designed to detect, contain, and report any data breach in a timely manner

While naga77 takes all reasonable precautions, no online system can guarantee absolute security. You are responsible for keeping your own naga77 login credentials secure. Do not share your password with anyone, and contact support immediately if you suspect your account has been compromised.

7. Your Rights

As a naga77 player, you hold the following rights with respect to the personal data we hold about you:

• Right of access: You may request a copy of all personal data naga77 holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to rectification: If any of the personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly through your account dashboard.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations. Note that data subject to anti-money laundering requirements cannot be deleted before the mandated retention period expires.
• Right to restrict processing: You may request that naga77 restrict how it uses your data in certain circumstances — for example, while a correction request is being investigated.
• Right to data portability: You may request a copy of the data you provided to naga77 in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to object: You have the right to object to naga77 processing your data where we rely on legitimate interest as our legal basis, including for direct marketing. You may opt out of promotional communications at any time through your account settings or by contacting support.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

To exercise any of the above rights, please contact the naga77 support team using the details in Section 10. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect against unauthorised access to another player's data.

8. Cookies and Tracking Technologies

naga77 uses cookies — small text files placed on your device — along with similar technologies such as local storage and session tokens, to operate the platform effectively. The categories of cookies we use are as follows:

• Strictly necessary cookies: These are required for the platform to function. They keep you logged in during your session, maintain your game state, and process transactions. These cookies cannot be disabled without severely impacting platform functionality.
• Functional cookies: These remember your preferences — such as your selected language and display settings — so you do not have to reconfigure them on every visit.
• Analytics cookies: These help us understand how players use the naga77 platform (e.g., which games are most popular, where users encounter difficulties). The data collected is aggregated and does not identify you personally.
• Security cookies: These assist in detecting and preventing fraudulent login attempts and suspicious activity on your account.

naga77 does not use third-party advertising cookies, retargeting pixels, or social media tracking technologies that follow your activity on unrelated websites. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect your ability to use the platform.

9. Children and Underage Players

The naga77 platform is strictly intended for adults aged 21 years and above. naga77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a player under the age of 21 has registered an account or provided personal data, we will immediately close that account and delete all associated personal data.

If you believe a minor has registered on the naga77 platform, please contact our support team immediately so that we can investigate and take appropriate action without delay.

10. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or would like to raise a concern about how naga77 handles your personal data, please contact our support team. You can reach us at any time via the Support page or by writing to us at [email protected] — note that this address is for correspondence only.

naga77 takes all privacy complaints seriously. We will acknowledge your complaint promptly and work to resolve it as quickly as possible. If you are not satisfied with our response, you may escalate the matter through the formal complaints procedure described in our Terms & Conditions.

11. Changes to This Privacy Policy

naga77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this document. Where changes are significant, we may also notify registered players directly via the contact details held on their account.

We encourage you to review this Privacy Policy periodically to stay informed about how naga77 is protecting your personal data. Continued use of the platform after any revision constitutes your acceptance of the updated policy.